Taxi and Private Hire Complaints
The council licenses all taxi (hackney carriage) and private hire vehicles, drivers and operators to ensure standards are met.
If you wish to complain about a taxi driver, vehicle or company then try to get the driver's badge number, vehicle plate number and note the time and day of the incident.
Our Licensing Team will investigate all complaints and can revoke or suspend licences if conditions have not been met.
Please use the form below to contact us if you wish to make a complaint.
For further advice, including an explanation of the difference between taxis and private hire vehicles, please download our Guide for Passengers leaflet below.
Related Documents
Download a guide for users of taxis and private hire vehicles in Eastbourne, explaining the rules that cover both types of vehicle. (29.5 KB)
Tips for a safe trip home using licensed taxi or private hire vehicles. Produced by Eastbourne Crime Reduction Partnership and distributed to pubs, clubs, late night takeaways and taxi offices (130 KB)
A handy card produced by Eastbourne Nightwatch and our Licensing Team, with practical safety tips and a map of licensed taxi ranks and private hire offices. (562 KB)
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