Our Promise to You - Your Promise to Us

We Will:

Do everything we can to prevent homelessness, for example through negotiation, mediation or working with private landlords
Complete enquiries into your application as quickly as possible, normally within 33 days
Answer your queries promptly, be polite and treat everyone fairly and with courtesy and respect
Ask your opinions and suggestions on how to improve the service we give
Arrange temporary accommodation for you (where we have reason to believe you may be homeless, eligible for assistance and have a priority need). This may be bed and breakfast style accommodation, but only if no other type of temporary accommodation is available
Try to move you out of temporary accommodation as soon as possible into more suitable housing
Explore your housing options such as privately rented accommodation

Do everything you can to quickly provide the information we ask for
Provide us with the correct information, so we can speed up our service to you
Try and keep appointments with your Homeless Advisor or phone in plenty of time to arrange a more suitable appointment