Introduction
Our Customer Charter tells you:
- What our promises are to you
- What we expect from you
- How to make comment on, or complain about, our service
- How to contact us
Performance against our Promises to you
We are committed to improve our service. We want to keep you informed on our work, to share our current performance with you.
We have summarised our performance against six of our promises to you. We will publish our monthly performance against the following Promises:
-
Deal with your claim for Benefit within 14 days
-
Deal with any changes you tell us about within 12 days
-
Return any documents you send us within two days
-
Answer your telephone call within 6 rings
-
See you within 15 minutes of you arriving in our reception area
