How to make a complaint about food safety in a catering premises. What to do if you are unhappy about the hygiene standards in a food business, or you believe that you have been made ill by eating out.
Go to Related Pages for advice about food poisoning and what to do.
Food Safety and Hygiene
The council's Environmental Health service can only investigate complaints about food premises which relate to food safety.
These include:
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people smoking in kitchens, storerooms or preparation rooms
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pets or animals in kitchens, store rooms or preparation rooms
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sightings of vermin or pests on food premises
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poor levels of cleanliness in kitchens, store rooms or preparation rooms
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poor food handling practices
We do accept anonymous complaints but use our discretion to take or not to take action based on relevant risk criteria.
If you leave your details we guarantee that they will be kept confidential. However, you may be asked to make a witness statement if your complaint results in legal action being taken against the premises.
You can contact us online about food premises in Eastbourne using the form below.
Use By and Best Before Dates
If you have a complaint about food in a premises being sold after its use by date, or any issues with food labelling at a premises, you should contact East Sussex County Council Trading Standards service.
Trading Standards deal with food labelling, quality, additives and composition of food.
East Sussex Trading Standards may be contacted on 01323 418200, or online using the link from this page.
