How to make a complaint about food - advice on who you should complain to, depending on the type of complaint.
Foreign objects in food are a common complaint, however not all pose a health risk.
Different types of complaints can be dealt with by:
- Environmental Health
- Trading Standards
- The Shop, Supplier or Manufacturer
See the pages in this section for more information.
Before contacting Environmental Health or Trading Standards, please also see Advice on Common Food Complaints, covering what you should do about problems with tinned foods, fish, vegetables and fruit, chocolate and confectionery, bakery goods, dried foods and meat.
This advice can also be downloaded as a leaflet in PDF format below.
Food Alerts and Product Recalls
If a manufacturer, retailer or distributor issues a product withdrawal or recall, you should return items direct to them for a refund. The latest product recalls can be viewed using our link to the Trading Standards website.
The Food Standards Agency (FSA) issues Food Alerts to let consumers know about problems associated with food. You can view the latest alerts on the FSA website.
