How to make a complaint about food - advice about what you should do and what not to do when making a complaint.
For more advice on the action you should take and who you should contact, depending on the type of complaint, also see Who Should You Complain to? and Advice about Common Complaints.
This advice can also be downloaded as a leaflet in PDF format below.
Do’s and Don’ts When Making a Complaint
Do
Obtain the exact name and address where the food was purchased
Keep the food in the wrapper and container
Keep perishable food under temperature control (especially if your complaint involves decomposition or 'off' smells and tastes)
Read the label for best before and use by dates, and instructions for use. If you use food that is out of date, or in a different manner that is required by the instructions you can expect problems
Don’t
