At Eastbourne Borough Council we are committed to delivering a first rate, quality service to our residents, partners and internal customers. We want to ensure that you are treated fairly, equally and with courtesy and respect.
As a customer you have a right to expect good quality and easilyaccessible services and information. We will provide our staff with regular training to ensure that they are helpful and knowledgeable and provide you with the highest standard of service possible.
Our Customer Service Standards apply across all services and departments and are summarised in our Customer Service Charter.
You can download a copy of our Customer Charter and Customer Service Standards below.