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Contacting the Council

Main Contact Details

Use our online General Enquiries Form to contact us
Report a Fault
Telephone enquiries:
- 01323 410000
- or Council Tax and Housing Benefits direct number: 0845 300 6715
- or for a specific service you can also use the A to Z of Services to locate the service area you want to contact.
Fax: 01323 415130
Minicom: 01323 415111
Email: enquiries@eastbourne.gov.uk
Make a Complaint

Visiting Council Offices

The council's offices are in more than one building but our main point of contact for all public enquiries and deliveries is the Customer Contact Centre:

Christmas Opening Times

Council office opening dates and times over the festive season

Customer Contact Centre. 1 Grove Road, Eastbourne, East Sussex, BN21 4TW. Google Map
Opening Times: 9am until 5pm from Monday to Friday, except Wednesdays when offices open at 9.30am.
Note: Visits to the Planning Office are now by appointment only.
Town Hall for council meetings. Grove Road, Eastbourne, East Sussex, BN21 4UG. Google Map
Opening Times: 9am until 5pm from Monday to Friday, except Wednesdays when offices open at 9.30am

Deliveries

All deliveries are received at the Goods-In door at the side entrance (alley) of our Customer Contact Centre at 1 Grove Road, Eastbourne, East Sussex, BN21 4TW. Google Map

DX Address

Our DX address is Eastbourne Borough Council, DX 6921 Eastbourne

Response Times

Our Customer Charter says we aim to respond to your letters within 10 working days and answer your telephone calls within 20 seconds.

General Enquiries Form

Please use the form below to send us general enquiries.

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All Purpose Enquiry Form

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