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Eastbourne Borough Council
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Contacting the Council

Introducing Customer First from 1st April 2013

In April 2013 we launched Customer First - which will be followed by a new website in June 2013. Contacting the council is becoming easier than ever before. Find out more...

Main Contact Details

Visiting Council Offices

The council's offices are in more than one building but our main point of contact for all public enquiries and deliveries is the Customer Contact Centre:

 

Not sure which council's area you live in?

You can check which borough or district council looks after the area you live in by:

  • Customer Contact Centre. 1 Grove Road, Eastbourne, East Sussex, BN21 4TW. Google Map
    Opening Times from 2nd April 2013: 9am until 5pm from Monday to Friday.

    Note: Visits to the Planning Office are now by appointment only.

  • Town Hall for council meetings. Grove Road, Eastbourne, East Sussex, BN21 4UG. Google Map
    Opening Times: 9am until 5pm from Monday to Friday, except Wednesdays when offices open at 9.30am

Deliveries

All deliveries are received at the Goods-In door at the side entrance (alley) of our Customer Contact Centre at 1 Grove Road, Eastbourne, East Sussex, BN21 4TW. Google Map

DX Address

Our DX address is Eastbourne Borough Council, DX 6921 Eastbourne

Response Times

Our Customer Charter says we aim to respond to your letters within 10 working days and answer your telephone calls within 20 seconds.

General Enquiries Form

Please use the form below to send us general enquiries.

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All Purpose Enquiry Form
Please enter a brief title and the details of your enquiry: