We are committed to providing high quality services with our customers at the heart of everything we do. We do our best to make sure your contact with us is professional, courteous and goes beyond your expectations. However, we do accept that sometimes things can go wrong and at these times we need to listen to your views and put things back on the right track.
No matter what your experience we welcome the opportunity of receiving your viewsw so we can learn and continually improve. Your views, both good and bad, are very important to us.
What is a Comment?
We view comments as constructive or critical observations about the services delivered directly by us, or through a contractor acting on our behalf, which do not require a formal investigation and response.
What is a Compliment?
A compliment is praise given either about members of staff or any aspect of service delivery, whether that is delivered by us or a contractor.
What is a Complaint?
A complaint is defined as "any expression of dissatisfaction with our services, or a service provided on our behalf". Complaints will be investigate and a formal response will be sent.