Complaining to the Ombudsman
An Ombudsman is an individual appointed to receive, investigate, report on and (in some instances) resolve complaints against councils and other authorities.
The Local Government Ombudsman is an independent person who investigates allegations of maladministration causing injustice to the person who has complained. The Ombudsman investigates complaints about most council matters including housing, planning, education, social services, and council tax.
The Local Government Ombudsman has a leaflet called 'Complained to the Council? Still not satisfied'. You can download it from the Ombudsman’s website (see Other Websites).
In most cases, before the Local Government Ombudsman can investigate a complaint, the Council must have a chance to answer it. If you have not complained to the Council, please do so. You can find out how to complain from the Council's offices. If you are not satisfied with the answer, or if the Council does not give you an answer within a reasonable time, you can complain to the Ombudsman for your area. The Local Government Ombudsman for Eastbourne Borough Council is:
Local Government Ombudsman
PO Box 4771
COVENTRY
CV4 0EH
LGO Advice Team - Phone: 0845 602 1983 or 024 7682 1960
Fax: 024 7682 0001
Text 'call back' on 0762 480 4323
Email: advice@lgo.org.uk
Website: www.lgo.org.uk
