If you would like to make a complaint there are several ways you can do this:
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by completing the online form below
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on the telephone - 01323 410000
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by fax - 01323 415130
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by minicom - 01323 415111
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by email to: customerfeedback@eastbourne.gov.uk
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by letter, or by completing and sending in a "Share Your Views" form which can be obtained at all Council receptions or downloaded to print off at the bottom of this page. Either should be sent to:
Eastbourne Borough Council, 1 Grove Road, Eastbourne, BN21 4TW
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by visiting our Customer Contact Centre at: 1 Grove Road, Eastbourne, BN21 4TW and speaking to a Customer Service Officer
Complaints will normally be handled by the manager of the relevant service. We will reply to you within ten working days of receiving your complaint. Most complaints will receive a full response within this time although some may take longer to investigate. If this is the case we will inform you within ten working days and explain the reasons for the delay.
Our Comments, Compliments and Complaints Procedure and further advice on complaining are also available in this section.
We also have interpretation and translation services available if you need assistance with communication or your first language is not English.
To make a complaint about a Councillor please follow the link below:
How to complain about a Councillor
Complaints Form
