The best way to make a complaint is to submit it online using the form below. Alternatively you may complain in person:
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on the telephone - 01323 415042
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by fax - 01323 410322
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by minicom - 01323 415111
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by letter, or by completing and sending in a "Have We Got It Wrong" form which can be obtained at all Council receptions or downloaded to print off at the bottom of this page. Either should be sent to:
The Communications Team, Eastbourne Borough Council, Town Hall, Eastbourne BN21 4UG
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by visiting the reception at our council offices
Complaints will normally be handled by the manager of the relevant service. We will reply to you within ten working days of receiving your complaint. Most complaints will receive a full response within this time although some may take longer to investigate. If this is the case we will inform you within ten working days and explain the reasons for the delay.
Our complaints procedure and further advice on complaining are also available in this section.
To make a complaint about a Councillor please follow the link below:
How to complain about a Councillor
Complaints Form
