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Food Hygiene Ratings - Appeals, Right to Reply and Revisits

Food Hygiene Rating Scheme
Safeguards are in place to protect businesses following their rating scheme score

Safeguards for businesses - how to appeal against a score, request a revisit and exercise your right to reply following your score.

Safeguards for Businesses 

The National Food Hygiene Rating Scheme provides consumers in Eastbourne with information about hygiene standards in food premises at the time they are inspected to check compliance with legal requirements – the food hygiene rating given reflects the inspection findings.

In order to ensure that the scheme is fair to businesses, it has been designed to include a number of safeguards. These are:

  • an appeal procedure
  • a ‘right to reply’
  • and an opportunity to request a re-visit when improvements have been made in order to be re-assessed for a ‘new’ rating.

Download Guides to the Scheme for Businesses

Find out how these different safeguards work by downloading our guide for businesses in PDF format below.

You can also find out how to improve your Rating Scheme score by downloading our Good Hygiene Advice Guide for Businesses in PDF format below.

Download Appeal, Right to Reply and Revisit Request Forms

You can download Appeal, Right to Reply and Revisit Request forms in PDF format below. Please complete and return to:

Senior Environmental Health Officer
Food Safety and Health and Safety
Environmental Health
Eastbourne Borough Council
1 Grove Road
Eastbourne
East Sussex
BN21 4TW
Telephone: 01323 415939
Email environmentalhealth@eastbourne.gov.uk

Paper copies are available upon request. 

  • pdf
  • National Food Hygiene Rating Scheme - Appeal Form [pdf / 420KB] Download an appeal form. If you are the food business owner or manager, you have the right to appeal against your rating. You must complete and return this form to the Senior Environmental Health Officer at Eastbourne Borough Council within 14 days (this includes weekends and public holidays) of written confirmation of your rating.
  • pdf
  • National Food Hygiene Rating Scheme - Right to Reply Form [pdf / 398KB] Download a Right to Reply Form. If you are the food business owner or manager, you have a 'right to reply'. Please complete and return this form to the Senior Environmental Health Officer at Eastbourne Borough Council. Use this form to tell the Officer how your business has improved hygiene since your rating, or to explain any unusual circumstances at the time of the inspection. Your right to reply will be published online with your business's hygiene rating.
  • pdf
  • National Food Hygiene Rating Scheme - Revisit Request Form [pdf / 481KB] Download a revisit request form. If you are the food business owner or manager, you may request a revisit if you have taken action to improve hygiene in the areas that you were told about by the Environmental Health Officer. You must complete and return this form to the Senior Environmental Health Officer at Eastbourne Borough Council. You can only ask the Eastbourne Borough Council for a re-visit to be carried out once before the date of the next planned inspection.

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